Is this WordPress or another packaged CMS?
No. We build your website as a custom application on the same professional foundation as our largest systems, and configure a focused management panel around it. The controls are chosen for your website — not inherited from a general-purpose publishing platform.
Can our staff accidentally break the design?
No — and that is the point. Your team edits content inside professionally designed layouts. Text, images and listings change freely; the design and code stay protected.
Can we create new pages ourselves?
On Professional, yes — up to your plan’s twelve-page total, from layouts we design and approve so every new page stays on brand. If we build you a ten-page website, you can add the remaining two yourself, whenever you like. On Advanced, up to twenty additional pages beyond your plan’s eighteen. On Essential, our team builds every page: up to six are included when ordered with the initial build, and any page added after launch — even one within your six — is quoted separately and built by us.
Can the panel do something specific to our business?
Yes. The Advanced plan exists for exactly this: booking lists, menus, member areas, price sheets, integrations with systems you already use — built for your requirements.
Can you write the content for us?
Yes, as a separately quoted service. During the initial build we can create your content with you — page copy shaped from what you tell us about your business. New sections or additional content later on are also quoted separately.
Can the website connect to software we already use?
Usually, yes. If your CRM, booking system, payment provider, or other software offers an API, we can typically connect your website to it — connecting systems is a core part of what we do on our largest projects.
We don't have a domain yet. Is that a problem?
Not at all — turnkey means turnkey. We register the domain and connect everything. You arrive at a finished, running website.
What support is included?
Every plan includes request-based support from our own team: 30 minutes each month on Essential, 1.5 hours on Professional, and 2 hours on Advanced. Support runs weekdays, 9am–5pm ChST; requests that arrive outside those hours are first in queue the next working day — or mark the subject URGENT and we respond after hours, billed at 1.5 hours per hour. Need more time in a given month? Top-up hours are $67 each.
Who handles hosting, security and updates?
We do — on infrastructure we run ourselves, with monitoring, backups and support from the same team that built your website.